F.A.Q

Product Infomation

Q - What materials do you use?

Whelping collars: We use soft ribbon, a plastic side release buckle with silver press ring & adjuster.

 

Dog collars & leads - Soft ribbon, backed onto strong webbing. Chrome & plastic components.

Q - How long will my order take to make?

No time at all! I keep a stock float at all times of both whelping collars and adult collars & leads so that orders can be shipped the next working day, or on occasion the same day the order is received.

Q - Can I use your collars for other animals?

Our whelping collars are suitable for kittens & Ferrets too! They are perfectly safe for kittens, please check the size as stated about how to choose the right size.

 

Our range of collars and leads are only suitable for dogs, we don’t recommend using them for cats or any other pets.

Payment

Q - What payment systems do you use?

We accept payments by Paypal, and debit and credit card payments via Stripe. If you have any difficulties processing a payment, please let us know via the contact box above.

 

Shipping & Returns

Q - What is your policy on returns?

We happily accept returns and exchanges on our products, however all items* must be unworn/unused, clean and contain no pet hair.

 

Please contact us by emailing hello@allbreedspets.com within the timeframe for your country below:

 

UK - 7 days from dispatch date

 

Europe - 14 days from dispatch date

 

US & Canada - 21 days from dispatch date

 

Australia - 21 days from dispatch date

 

Dispatch date counts as the first day

 

You, the buyer, are responsible for the return shipping cost.

 

Please return the item(s) to the labeled return address on your package. If this is missing, please let us know.

 

Please note it is advised that you return the item(s) by the same postal method, as if the item does not arrive back to us, we are not liable for the loss.


 

*return timeframe for Whelping Collars is as follows:

 

UK - 5 days from dispatch date

 

Europe - 12 days from dispatch date

 

US & Canada - 18 days from dispatch date

 

Australia - 18 days from dispatch date

 

Whelping Collars: For safety & hygiene reasons, we have a reduced returns timeframe on whelping collars. This is to reduce the possibility of collars being worn on a litter before any returns or exchanges.

 

Please check the size chart before ordering or contact us if you require assistance. Our whelping collars are hand and machine washable at 30c, so they can be reused if you are planning future litters.

Q - What are your shipping costs?

UK

 

Free UK shipping

 

Whelping collars & Puppy Collar and lead sets are sent by Royal Mail First Class. Estimated delivery time 1-2 business days.

 

Adult dog collar and leads are sent by Royal Mail Second Class Signed For. Estimated Delivery times 2 - 3 business days.

 

Europe

 

European Standard

£3.95

Est. delivery time 5 working days

Free shipping for orders over £50

 

European Tracked

£8.25

Est. delivery time 5 working days
 

America & Canada

 

U.S International Standard

£4.95

Est. delivery time 8 working days

 

U.S International Tracked

£9.25

Est. delivery time 8 working days

 

Australia

 

International Standard

£7.90

Est. delivery time 10 working days

 

International Tracked

£11.90

Est. delivery time 10 working days

Q - Where do you ship to?

We ship to the following countries:

 

• UK (Scotland, England, Wales, N.Ireland)

• Europe  (Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland)

• North America & Canada

•Australia

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